FAQ

(Frequently asked questions)

What is the difference between "Self-Operated Booths" and "Attendant Operated Booths"?

Our Attendant Operated Booths include an staff member of CGYP that will ensure everyone using the booth enjoys and has a memorable time at your event. Our Self Operated Booths are perfect for events that are more private, intimate, or exclusive as to not wanting any working staff in your event. Once we set up our booth, our team will teach a handful of guests how to operate each function of the booth, with the expectation that others will learn from them
Does the photobooth come with props?

Due to our wide variety of event types, we do not carry props at this time but do intend to add this to our inventory in the near future.
What is a GIF? Or a Boomerang?

A GIF is a short video compiled of photos that present themself in a looping flip-book. A GIF cannot be printed. A Boomerang is a short video that is captured and looped
Do you do outdoor events?

We do have the capacity to handle outdoor events but not in every location or condition. For more information on your event and if we can operate outdoors, please inquire directly, providing details of your event including date, time, and location.
What is your cancellation policy?

Due to our high volume of inquiries at certain times of the year, our cancellation policy includes a full refund within 48 hours of booking. Beyond 48 hours, deposits are non-refundable. Cancellations notice given 30+ days before your booking are entitled to either a partial refund or transfer of deposit to another available date.
Do you have a minimum hourly rate?

All our services are offered in packages (starting from 2 hours) as seen on our website. For any custom packages, please submit an inquiry directly from the link on our website.
How do I create my DIY Template?

After booking, we can begin the template design process of which we will create a Canva doc for you to design your own template.
What happens if the printer runs out paper?

Every CGYP booking comes prepared for unlimited prints and in the event of the printer running out of paper, our staff member will refill it promptly.
Can we use the Photobooth as our main source of photos for our guestbook?

For an additional $0.80/person in attendance at your event, we can offer our photobooth as the main source of photos for your guestbook, (option only available with unlimited Printing Packages).
What time do you arrive to setup?

We arrive approximately 30-60 minutes before the start of your booking to set up. At the end of your booking, we will begin our clean up, leaving your booked time slot for you and your guests to enjoy!